1. Information We Collect

Running a financial education platform means we need certain information to provide our services effectively. Here's what we collect and why it matters.

Personal Information You Provide

When you sign up for our learning programs or contact us, we collect:

• Your name and contact details (email address, phone number)
• Business information if you're enrolling through a company
• Payment information when you purchase courses or materials
• Educational background and experience level to tailor your learning path
• Communication preferences so we can reach you the way you prefer

Information Collected Automatically

Like most websites, we gather technical data when you visit tavenquora.com:

• IP address and browser type
• Pages you visit and how long you spend on them
• Device information and operating system
• Referring website and search terms used
• Time and date of your visits

Educational Progress Data

To help you get the most from our programs, we track your learning journey. This includes course completion rates, quiz results, time spent on modules, and areas where you might need extra support.

2. How We Use Your Information

We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to improving your experience with our financial education services.

We also use your data to personalize your learning experience. If you're struggling with balance sheet analysis but excelling at cash flow statements, we might suggest additional resources for the former.

3. Sharing Your Information

We don't sell your personal information. Period. But we do work with trusted partners to deliver our services, and here's how that works.

Service Providers

We partner with companies that help us run our platform:

• Payment processors to handle transactions securely
• Cloud hosting providers for our learning management system
• Email service providers for course communications
• Analytics tools to understand how people use our site

Legal Requirements

Sometimes we're required by law to share information with government authorities or regulatory bodies. This might happen if we receive a valid subpoena or need to comply with Australian financial regulations.

Business Transfers

If tavenquora is acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

4. Your Rights Under Australian Privacy Law

The Australian Privacy Principles (APPs) give you specific rights over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, contact us at support@tavenquora.com or call +61437678122. We'll verify your identity before processing requests to protect your information.

5. Data Security Measures

Protecting your information isn't just about compliance—it's about trust. We've implemented multiple layers of security to keep your data safe.

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Encrypted storage for sensitive personal information
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Secure backup systems with redundancy

Administrative Controls

Only authorized staff can access your personal information, and only when necessary for their role. Our team receives regular privacy training and signs confidentiality agreements.

Despite our best efforts, no system is 100% secure. If we detect a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking.

6. Data Retention Periods

We don't keep your information forever. Here's how long we retain different types of data and why.

Active Student Records

While you're enrolled in our programs, we maintain complete records of your progress, coursework, and interactions. This stays accessible for the duration of your enrollment plus two years afterward, so you can reference completed courses.

Financial Records

Australian tax law requires us to keep financial transaction records for seven years. This includes payment information, invoices, and enrollment receipts.

Marketing Data

If you've opted out of marketing communications, we'll keep just enough information to honor that preference (typically your email address with a "do not contact" flag). We'll remove this three years after your last interaction with us.

Technical Logs

Website analytics and server logs are typically retained for 18 months, then automatically deleted. These help us troubleshoot issues and understand usage patterns.

7. Cookies and Tracking Technologies

Like most educational platforms, we use cookies to make our site work properly and improve your experience. Here's what's happening behind the scenes.

Essential Cookies

These are necessary for basic functionality. They remember your login status, course progress, and preferences. Without them, you'd have to re-enter information constantly.

Performance Cookies

We use these to understand how people navigate our site. Which pages are most helpful? Where do students get confused? This data helps us make improvements, but it's all anonymous.

Managing Cookies

You can control cookies through your browser settings. Blocking all cookies might affect your ability to use certain features of our platform. Most browsers let you accept some cookies while blocking others.

8. Third-Party Links and Services

Our courses sometimes reference external resources or case studies. When you click links to other websites, you're leaving our platform and their privacy policies apply instead.

We try to only link to reputable sources, but we can't control their privacy practices. Before providing personal information to any third-party site, we recommend reviewing their privacy policy.

9. Children's Privacy

Our financial education programs are designed for adults and professionals. We don't knowingly collect information from anyone under 18 years old. If you're under 18 and interested in financial education, please have a parent or guardian contact us to discuss appropriate options.

If we discover we've accidentally collected data from a minor, we'll delete it immediately.

10. International Data Transfers

tavenquora primarily operates within Australia, and your data is stored on servers located here. Some of our service providers use cloud infrastructure that may process data internationally.

When data leaves Australia, we ensure adequate protections are in place through:

• Standard contractual clauses approved by the OAIC
• Certification under recognized privacy frameworks
• Regular compliance assessments of overseas providers

Your data won't be transferred to countries with inadequate privacy protections without your explicit consent.

11. Changes to This Privacy Policy

As our services grow and privacy regulations change, we may need to update this policy. When we make significant changes, we'll notify you via email and post a notice on our website for at least 30 days.

The "Effective Date" at the top of this page shows when the policy was last updated. We encourage you to review it periodically, especially before providing new personal information.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request deletion of your data.

12. How to Contact Us

Questions about this privacy policy? Concerns about how your data is handled? Want to exercise your privacy rights? We're here to help.